سياسة الخصوصية

Aked (aked.app) is a platform that helps shops in Egypt run a menu, orders, bookings and payments. This policy explains what data we collect, why, how we protect it, and your rights over it — in line with Egypt's Personal Data Protection Law No. 151 of 2020.

1. Who is responsible for the data

For shop owners and their staff: Aked is the data controller. For a shop's customers (their name, number and orders): the shop owner is the controller, and Aked processes that data on the owner's behalf to run the service.

2. The data we collect

• Shop data: the name, logo, photos, menu or services and prices, opening hours, WhatsApp number, address and the payment methods the owner enters.
• The owner's account: email and password (stored encrypted; we never see it).
• The shop's customers: name, mobile number and the order or booking details (and the delivery address for delivery orders).
• Proof of payment: the screenshot of an InstaPay or mobile wallet transfer, and the sender's number and reference if they were entered.
• Staff: name, mobile number and role (the staff code is stored encrypted).
• Feedback («رأيك؟»): the message and rating, the contact (only if you typed it yourself), and the page you were on.
• Technical data: IP address and browser type — to protect the service from abuse and repeats — and small browser files that keep your session, your language and whether you have seen the guided tour.

We don't ask for sensitive data (such as health information or bank cards). There are no card payments on the platform.

3. Why we use it

• To run the menu, orders and bookings and send them to the shop's WhatsApp.
• To confirm payments by hand — by the shop owner or our team.
• To manage subscriptions and invoices and send reminders.
• For support, improving the service and reading users' feedback.
• To protect the platform from abuse and fraud.

We don't sell your data to anyone, and there are no ads based on your data.

4. How long we keep it

• Shop data and orders: as long as the shop's account is active; deleted or anonymised after the account is closed at your request.
• Payment screenshots: until the payment is confirmed, then for a limited time to settle any dispute, then deleted.
• Invoices and financial records: for the period the law requires.
• Feedback messages: for a reasonable time to improve the service, deleted at your request.

5. Who sees your data and where it is kept

The platform's data is kept with our infrastructure providers: Supabase (database, sign-in and storage) and Vercel (hosting). They act only on our behalf, and their servers may be outside Egypt; we deal with them in line with the law's conditions on data transfer. A WhatsApp link opens your own WhatsApp — we don't use a WhatsApp API and we don't read your chats. A shop owner and their authorised staff see only their own shop's data, and the Aked team accesses data for support, only as far as needed.

6. Your rights

At any time you have the right to:

• Know what data we hold about you and get a copy of it (right of access).
• Correct any wrong or incomplete data (right of rectification).
• Ask for your data to be deleted or its use restricted (right of erasure and restriction).
• Withdraw your consent or object to your data being used for a specific purpose.

Send your request to hello@aked.app or WhatsApp, and we will answer as soon as we can and no later than the period the law sets. If the request is about your data at a particular shop, we may pass it to the shop owner, as they are its controller.

7. Data security

Connections are encrypted (HTTPS), passwords and codes are stored encrypted, payment screenshots are kept in private storage that is not open to the public, and access to data is limited by permissions. If a breach affects you, we will inform you and the competent authority within the legal deadline.

8. Changes to this policy

We may change this policy and will write the date of the last update at the top. Continuing to use the service after a change means you accept it.